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Carmen P.

Jr. Accountant

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Yardi
  • Accounting Skills
  • Microsoft Office
  • Google Suite
  • Canva
  • Zoho
  • Zendesk
  • Slack
  • Microsoft Teams

EDUCATION

Bachelor Degree of Accounting and Finance

National Autonomous University of Honduras

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude Accounting 0 100

PERSONALITY

ENTJ-T

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

A detail-oriented Accounting Assistant with accounting studies, skilled in maintaining client records, scheduling, and coordinating with teams. Proficient in CRM software and ensuring compliance with financial and privacy regulations. Brings strong organizational skills to support efficient operations and enhance team productivity.

PROFESSIONAL EXPERIENCE

Accounts Payable Specialist

Relay Human Cloud | San Pedro Sula, Honduras l Sep 2024 - Present

  • Processed invoices in the financial system daily, ensuring accurate and timely data entry.
  • Monitored the Accounts Payable inbox, reviewing and responding to incoming communications promptly.
  • Directed relevant issues or correspondence to appropriate team members or departments for efficient resolution.
  • Maintained organized and compliant records of all processed invoices, adhering to internal policies and regulatory standards.

Sales Agent

Itel CX | San Pedro Sula, Honduras l Sep 2023 - Nov 2023

  • Scheduled consultations and surgeries, coordinating with medical and administrative teams to ensure seamless patient care.
  • Maintained detailed client records in CRM software, ensuring compliance with privacy and medical regulations.
  • Communicated with clients to confirm appointments and provide necessary pre-surgery instructions, enhancing patient preparedness.
  • Collaborated with healthcare providers to manage patient schedules and optimize clinic operations.

Customer Support Associate

Partner Hero | San Pedro Sula, Honduras l Sep 2022 - Mar 2023

  • Handled customer inquiries via email, providing effective assistance with troubleshooting issues related to partner services.
  • Documented customer interactions and solutions using CRM tools, ensuring accurate record-keeping and efficient follow-up.
  • Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely and satisfactory resolutions.
  • Monitored and tracked recurring issues, providing feedback to improve partner services and customer experience.

Sales Agent

Priceline | San Pedro Sula, Honduras l Nov 2021 - Dec 2021

  • Assisted customers with booking hotel reservations via phone, ensuring seamless and accurate service.
  • Consistently met and exceeded sales targets by upselling vacation packages and premium services, enhancing overall customer experience.
  • Provided detailed information on hotel amenities, room types, and availability to help customers make informed decisions.
  • Maintained accurate records of reservations and transactions, ensuring high levels of organization and follow-up.