Service Request Administrator

The Service Request Administrator has primary responsibility for monitoring, facilitating, and trafficking service requests from origination to completion. This begins with identifying incoming requests through a common system and ensuring that they are properly profiled, assigned, and accepted by relevant team members. Attention is paid to service request requiring additional authorization or contracting with third parties. Stalled requests and bottle-necks are monitored and addressed. Post completion, the Service Request Administrator ensures proper billing and cost allocation, and validates completion and satisfaction with customer. On an ongoing basis, the Service Request Administrator monitors relevant KPIs, workload balancing, and identifies insights to improve operations.