HR Helpdesk Specialist

The HR HelpDesk Specialist is a key participant in monitoring, facilitating, and trafficking HR-related requests from origination to completion. This begins with identifying incoming requests and ensuring that they are properly profiled, assigned, and accepted by relevant team members. In many cases, the HR HelpDesk Specialist can address the request directly. Attention is paid to Employee Request requiring additional authorization or relating to incidents requiring intervention. Stalled requests and bottlenecks are monitored and addressed. Post completion, the HR HelpDesk Specialist validates completion and satisfaction with requesting employee. On an ongoing basis, the HR HelpDesk Specialist monitors relevant KPIs and identifies insights to improve company culture and employee experience.